Returns Policy

Effective Date: 01/10/24

At Sacred Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our returns policy is designed to make the return process as easy as possible.

  1. Eligibility for Returns

    You may return most items within 10 days of receipt for a full refund or exchange, provided that:

    The item is unused and in its original condition. The item is in its original packaging with all tags and accessories included. The return request is initiated within the specified return period.

  2. Non-Returnable Items

    Certain items are non-returnable, including but not limited to:

    • Gift cards
    • Customized or personalized items
    • Downloadable software
    • Items marked as final sale

  3. How to Initiate a Return

    To initiate a return, please follow these steps:

    • Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
    • Pack the item securely in its original packaging.
    • Include a copy of your order confirmation or receipt.
    • Deliver the package to the address provided by our customer service team.

  4. Delivery Costs

    Customers are responsible for return delivery costs unless the return is due to a mistake on our part (e.g., incorrect item delivered). We recommend using a trackable delivery service or purchasing delivery insurance for items over [insert amount] to ensure they are returned safely.

  5. Refund Process

    Once we receive your return and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

  6. Exchanges

    If you wish to exchange an item, please follow the return process and place a new order for the desired item. The return will be processed as a refund.

  7. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund at no additional cost to you.

  8. Contact Us

    For any questions regarding our Returns Policy, please contact us at [email protected].

Thank you for shopping with Sacred Boutique! We appreciate your business and are here to help.